1. Custom Orders & Digital Products
All our products are made to order and are personalized based on the client’s individual specifications. This includes both digital products (such as wedding invitations in JPG, PDF, or website format) and printed materials (such as welcome signs, guest books, menus, and table numbers). As such, these products are non-returnable and non-refundable in accordance with EU consumer protection regulations.
Once an order has been confirmed and production has begun, it cannot be canceled or refunded.
2. Non-Returnable Items
The following products are excluded from returns or refunds:
– Personalized digital invitations
– Customized printed stationery
– Any product that includes names, dates, locations, or other individual data provided by the client
– Products produced on the basis of client approval
3. Damaged or Faulty Products
In the rare case that a printed item arrives damaged or contains a production error attributable to our team, please notify us within 3 business days of receiving your order. Include a description of the issue along with photographic evidence.
We will assess each case individually and, if the complaint is valid, provide a reprint or appropriate compensation.
4. Digital Deliveries
Due to the nature of digital files, once the file has been delivered (via download link or email), it is considered accepted and final. Refunds or cancellations are not possible for digital products after delivery.
5. Contact
If you have any questions regarding returns, please contact us at:
Email: return@litkie-services.com
We are committed to providing professional and attentive customer service.